Frequently Asked Questions
How can I find a BankChampaign ATM?
Our branch locations:
Main Bank: 2101 South Neil Street (Neil at Devonshire), Champaign
MarketPlace Facility: 5 Convenience Center Drive, Champaign
How do I activate or change my debit card PIN?
To activate or change a PIN on a debit card please call 1-800-290-7893
I have lost my ATM or debit card or it has been stolen. What should I do?
During business hours call 217-351-2870 to report the situation. We will secure your accounts and issue you a new card.
To report a lost or stolen ATM or debit card after regular business hours, please call 1-888-297-3416.
I have lost my Visa Credit card or it has been stolen. What should I do?
To report a lost or stolen Visa credit card, please call 1-800-883-0131.
How can I reach the Debit Card Fraud Department?
Please call 217-351-2870 during regular business hours.
I believe that I have been a victim of Identity Theft. What should I do?
When someone illegally obtains your personal information, such as your Social Security number, credit card number, bank account number or other identification and uses it to open accounts or initiate transactions in your name, they have committed identity theft. If this happens to you,
- Contact BankChampaign immediately at 217-351-2870. We will secure your BankChampaign accounts and help with suggestions for your other financial relationships.
- File a police report with local authoContact the fraud departments of the three credit bureaus below. Place a fraud alert and request a copy of your credit report. Trans Union: 800.680.7289 Experian: 800.397.3742 Equifax: 800.525.6285
- File a complaint with the Federal Trade Commission online or by phone at 877.438.4338.
How do I download the BankChampaign mobile app?
The app can be downloaded for free from your device’s app store. Simply search for BankChampaign in your favorite app store or find our app on iTunes or Google Play.
Can I open an account online?
Yes, certain personal accounts can be opened online. Learn more here.
