Frequently Asked Questions

To activate or change a PIN on a debit card please call 1-800-290-7893
During business hours call 217-351-2870 to report the situation. We will secure your accounts and issue you a new card. To report a lost or stolen ATM or debit card after regular business hours, please call 1-888-297-3416.

To report a lost or stolen Visa credit card, please call 1-800-883-0131.

Please call 217-351-2870 during regular business hours.

When someone illegally obtains your personal information, such as your Social Security number, credit card number, bank account number or other identification and uses it to open accounts or initiate transactions in your name, they have committed identity theft. If this happens to you,
  • Contact BankChampaign immediately at 217-351-2870. We will secure your BankChampaign accounts and help with suggestions for your other financial relationships.
  • File a police report with local authoContact the fraud departments of the three credit bureaus below. Place a fraud alert and request a copy of your credit report. Trans Union: 800.680.7289 Experian: 800.397.3742 Equifax: 800.525.6285
  • File a complaint with the Federal Trade Commission online or by phone at 877.438.4338.

The app can be downloaded for free from your device’s app store. Simply search for BankChampaign in your favorite app store or find our app on iTunes or Google Play.